Collection: Frequently Asked Questions
General FAQs
What does SEJ Auto Parts specialize in?
We manufacture and supply high-quality automotive chassis parts, including shock absorbers, control arms, ball joints, tie rod ends, rack ends, stabilizer links, engine mounts, bushes, and wheel bearings primarily for Japanese and Korean vehicles like Toyota, Honda, Nissan, Hyundai, Kia, and more.
Where is your company located?
Room 211, Building 15, Yongxing Kailong Auto Parts Town, No.162 Guangcong 1st Road, Baiyun District, Guangzhou, China.
Do you offer OEM or ODM services?
Yes, we support OEM, ODM, and custom branding for clients. Our team has over 10 years of experience and adheres to ISO/TS16949 quality standards.
Which countries do you ship to?
We export to over 56 countries including regions in South Asia, the Middle East, Africa, and South America.
Order & Payment FAQs
Is there a minimum order quantity (MOQ)?
Yes, MOQ varies by product type. Please contact our sales team for specific product MOQs.
What payment methods do you accept?
We accept T/T, Western Union, and Cash. A 30% deposit is required in advance, with the balance payable before shipment.
Can I get a quote before placing an order?
Absolutely. Simply select the products and click "Add to Quote" or contact our team directly for pricing based on quantity and customization.
Shipping & Delivery FAQs
What shipping options do you offer?
We offer global shipping via DHL, FedEx, TNT, air freight, and sea freight (bulk or full container).
What is the delivery time for orders?
In-stock items: 1–7 days
Customized orders: 30–60 days depending on quantity and specs.
Can I track my order?
Yes. Once your order is shipped, we will provide you with a tracking number and courier details.
Returns, Refunds & Warranty FAQs
What is your return policy?
We offer a 30-day return policy. Products must be unused, in original packaging, and accompanied by proof of purchase. Return shipping details will be provided upon approval.
Do you accept exchanges?
Yes. The fastest way is to return the original item and place a new order after approval of the return.
What happens if I receive a damaged or incorrect item?
Please inspect your order upon delivery. If damaged or incorrect, contact us immediately and we will resolve the issue promptly.
How do refunds work?
Once your return is inspected and approved, refunds are processed within 10 business days to your original payment method.
Product & Technical FAQs
Are your parts ISO certified?
Yes. All SEJ products follow international ISO9001 and TS16949 standards, ensuring quality and performance.
Do you offer customized packaging?
Yes, we offer custom packing solutions, including private label branding.
Do you provide performance testing?
Yes, 100% of our products are performance-tested before delivery to ensure durability and safety.
Business & Support FAQs
How can I contact customer service?
📧 info@sej-auto.com
📧 manager@sej-auto.com
📧 sunny@sej-auto.com
📞 +86-18929573716 / +86-18922291439 / +86-18925161450
What industries do you serve?
We serve auto part distributors, wholesalers, mechanics, and workshops looking for reliable and certified parts in bulk quantities.
Can I subscribe for updates and discounts?
Yes! Subscribe to our email list on the website to receive early access to new collections and exclusive offers.